IT Engineer Connectivity and Network | Regio: Zuid-Limburg

Within this environment the function of IT Network Engineer III acts as the operational responsible for the networking in a specific region. The main goal of the IT Engineer III within the IT Infrastructure is to proactively maintain the systems within the global infrastructure network and resolve issues when they occur.

Summary of the Job:

Within the department of Connectivity and Network, the IT Network engineer III will be part of an international team with colleagues from all continents, working out of the offices of our client in Zuid Limburg, the Netherlands cooperating with suppliers worldwide. Within this environment the function of IT Network Engineer III acts as the operational responsible for the networking in a specific region. The main goal of the IT Engineer III within the IT Infrastructure is to proactively maintain the systems within the global infrastructure network and resolve issues when they occur.

1. External: Entities that use CDC processes and applications for Customer Service and Service 24h, in particular Compass@Dealer and M4T. Specifically these entities consist of MPC partners, C@D Users from the retail organization and technicians in the field

2. External: Entities that use processes and applications of our client for Sales Funnel Management (SFM) and Trucks MB uptime.

3. External: call centers, others than the call centers of our client, that make use of the CDC applications.

4. Internal: CAC and satellite employees that make use of CDC applications

5. Internal: Project related work, i.e. (bulk) data changes/activation, creating documentation, answer project related questions, etc.

The IT Network engineer III is responsible for solving incidents and enquiries. In addition to this the IT Network Engineer III will take up a project member role in IT network related projects, be it in the CWW Roll out or in one of the internal upgrade projects.

Tasks & Responsibilities:

  • Analyze, solve and manage incidents forwarded by first line

  • Implement and document workarounds

  • Formulate and communicate solutions to first line support

  • Implement changes and handle enquiries

  • Build/develop documentation, work aids, standard processes

  • Contact internal and external suppliers for information required to solve issues and maintain the systems

  • Make suggestions to improve general work processes within the IT 1st line team

  • Stay informed on the latest developments in the dedicated area of expertise

  • Identify problems that can effect CDC processes and escalate to IT coordinators

  • Support users with process knowledge and case specific routing

  • Handover incident related knowledge to first line to increase first line capabilities

Requirements:

Technical knowledge:

  • Vocational or Bachelor degree or relevant work experience

  • Practical experience with Network security and services is a pre:

  • Checkpoint, Citrix Netscaler, Juniper, QoS, and Voice over IP

  • Experience with datacenter network technologies is a pre:

  • Cisco Nexus, VMware NSX

  • Affinity with IT, cisco certification is a pre [CCNA/CCIA]

  • Knowledge and experience working with the following network protocols:

  • Border Gateway Protocol, Cisco Overlay Transport Protocol, VXLAN;

Problem solving skills:

  • Analytical and able to handle complex environment and systems

  • Has a pro-active attitude, recognizes problems and tackles them

  • Ability to present information in writing and presentations

  • Good verbal and written communication skills in; English (plus another European language is an advantage) (B2B)

  • Act quickly to queries and able to explain complex issues in layman terms

  • Problem solving capacity, oversee consequences of actions taken

  • Stress resistant, have the ability to put things in perspective

Overall skills

  • Able to manage time and prioritize the workload

  • Eager to learn and be a team player, service and customer oriented

  • Willingness to work flexible hours and be part of a stand-by schedule

  • Experienced in a multicultural environment

  • Have knowledge of and handle according the rules and regulations of the company.

  • You are someone who sees challenges where other people see problems

  • You need to be self-managerial and willing to go for the extra mile.

  • Act as a “brand ambassador”