Senior IT Engineer Compute Storage and Backup | Regio: Zuid-Limburg

Within the department of Compute Storage and Backup, the IT Engineer CSB IV acts as a part of an international team with people from all continents, working out of the offices or our client, located in Zuid Limburg, the Netherlands cooperating with suppliers worldwide. Within this environment the IT Engineer CSB IV takes responsible for the Compute, storage and backup in all regions, EMEA, NAFTA, APAC and in the future possibly China. The main goal of the IT Engineer CSB IV within the Compute, Storage and Backup department is to keep systems healthy pro-actively and take the appropriate actions to renew, upgrade and keep the overall structure in line with the latest developments.

Summary of the Job:

Within the department of Compute Storage and Backup, the IT Engineer CSB IV acts as a part of an international team with people from all continents, working out of the offices or our client, located in Zuid Limburg, the Netherlands cooperating with suppliers worldwide. Within this environment the IT Engineer CSB IV takes responsible for the Compute, storage and backup in all regions, EMEA, NAFTA, APAC and in the future possibly China. The main goal of the IT Engineer CSB IV within the Compute, Storage and Backup department is to keep systems healthy pro-actively and take the appropriate actions to renew, upgrade and keep the overall structure in line with the latest developments.

1. External: Entities that use CDC processes and applications for Customer Service and Service 24h, in particular Compass@Dealer and M4T. Specifically these entities consist of MPC partners, C@D Users from the retail organization and technicians in the field

2. External: Entities that use processes and applications of our client for Sales Funnel Management (SFM) and Trucks MB uptime.

3. External: call centers others than our client call centers that make use of the CDC applications.

4. Internal: CAC and satellite employees that make use of CDC applications

5. Internal: Project related work, i.e. (bulk) data changes/activation, creating documentation, answer project related questions, etc.

The IT Engineer CSB IV leads the sub team in taking appropriate actions and plans that enable fast solving of incidents and enquiries. In addition to this the IT Engineer CSB III will take a project member role in CSB projects, be it in the CWW Roll out or in one of the internal upgrade/migration projects. The main goal of the IT Engineer CSB III is to ensure the integrity of the CDC infrastructure domain. The IT Engineer CSB III is responsible for resolving incidents and enquiries and performing adequate maintenance tasks to prevent incidents to happen.

Tasks & Responsibilities:

Operate and maintain three regional redundant datacenters covering US, EMEA and APAC
Ensuring continues improvements in all aspects of life-cycle management
Investigating and resolving 2nd and 3rd level incidents; activities in the area of incident, problem, change and configuration management
Establishment of reporting and dashboards for real time and historical analyses
Supporting users in more than 50 countries around the globe and around the clock (>1.500 end users) running approximately 2000 windows servers [VM]
Supporting the Lead Service Architects in defining new solutions design
Providing project support for expansion of our Contact center (capacity and expansion requirements for new countries)
Maintain and establish vendor relationships with service providers and IT integrators
Annual execution and reporting of disaster recovery concepts

Requirements:

Microsoft MCSA and MCSE certified or equivalent knowledge
Experience with running and organizing IT Service operations
Minimal 5 years practical experience with compute and services:
DELL EMC Storage system
VM ware
SCOM
CISCO UCS
Windows Server 2008/2016
Microsoft applications such as Active Directory, Exchange, SQL
Experience with datacenter technologies:
VM-ware / V-Realize automation and operation
Excellent verbal and written communication skills in English (second European language is a plus);

You need to be:

Able to translate the customer issues into IT solutions
Customer oriented
A great team mate
Stress resilient
Analytical, being able to think in solutions
Vocational or Bachelor degree or relevant work experience
Willing to participate in on-call/on-duty shift
someone who sees challenges where other people see problems
Self-managerial and willing to go for the extra mile.

Senior IT Engineer Compute Storage and Backup | Regio: Zuid-Limburg

Summary of the Job:

1. External: Entities that use CDC processes and applications for Customer Service and Service 24h, in particular Compass@Dealer and M4T. Specifically these entities consist of MPC partners, C@D Users from the retail organization and technicians in the field

2. External: Entities that use processes and applications of our client for Sales Funnel Management (SFM) and Trucks MB uptime.

3. External: call centers others than our client call centers that make use of the CDC applications.

4. Internal: CAC and satellite employees that make use of CDC applications

5. Internal: Project related work, i.e. (bulk) data changes/activation, creating documentation, answer project related questions, etc.

Tasks & Responsibilities:

Operate and maintain three regional redundant datacenters covering US, EMEA and APAC

Ensuring continues improvements in all aspects of life-cycle management

Investigating and resolving 2nd and 3rd level incidents; activities in the area of incident, problem, change and configuration management

Establishment of reporting and dashboards for real time and historical analyses

Supporting users in more than 50 countries around the globe and around the clock (>1.500 end users) running approximately 2000 windows servers [VM]

Supporting the Lead Service Architects in defining new solutions design

Providing project support for expansion of our Contact center (capacity and expansion requirements for new countries)

Maintain and establish vendor relationships with service providers and IT integrators

Annual execution and reporting of disaster recovery concepts

Requirements:

Microsoft MCSA and MCSE certified or equivalent knowledge

Experience with running and organizing IT Service operations

Minimal 5 years practical experience with compute and services:

DELL EMC Storage system

VM ware

SCOM

CISCO UCS

Windows Server 2008/2016

Microsoft applications such as Active Directory, Exchange, SQL

Experience with datacenter technologies:

VM-ware / V-Realize automation and operation

Excellent verbal and written communication skills in English (second European language is a plus);

You need to be:

Able to translate the customer issues into IT solutions

Customer oriented

A great team mate

Stress resilient

Analytical, being able to think in solutions

Vocational or Bachelor degree or relevant work experience

Willing to participate in on-call/on-duty shift

someone who sees challenges where other people see problems

Self-managerial and willing to go for the extra mile.

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